Check here for the most Frequently Asked Questions. For the fastest assistance PLEASE CHECK HERE FIRST for the answers to your questions, chances are you will find the answer!

Also DON'T forget to check the completely revised and very extensive HELP features in SOFTPraise Deluxe II, almost every feature and function of SOFTPraise Deluxe II is covered in the SOFTPraise Deluxe II HELP file right on your computer!

If you can not locate the answer to your question please click on the link at the bottom of this page and send us your support request and or questions. Thanks for choosing and using

NO Problem, simply install SOFTPraise Deluxe II normally and follow the same instructions in the Register SOFTPraise Deluxe II section. The only difference is when you enter your User: name and your unique Code to send: is generated for that computer, you will need to simply write it down EXACTLY as is appears and YES it is CASE sensitive. Take this information to ANY computer that has internet access and register your SOFTPraise Deluxe II as you normally would. Please keep in mind the email address that you enter when you register SOFTPraise Deluxe II is where the Key code: will be sent to. Once you receive the Key code: print that email out and take it to the computer you installed SOFTPraise Deluxe II on and you now need to enter your registration information into the SOFTPraise Deluxe II Registration box. You need to again go to the "Help" drop down menu and select "Registration". Here you need to enter your User: exactly as you entered it before, and then enter the Key code: exactly as you received it. After you select the "Register Now" button, you will now have unlimited access to all of the features of SOFTPraise Deluxe II.

Once you install SOFTPraise Deluxe II, follow the instructions below, as you may note these instructions are also found in SOFTPraise Help.

PLEASE NOTE IF YOU HAVE OR HAD A PREVIOUSLY REGISTERED VERSION OF SOFTPraise installed on the computer your are installing or upgrading to SOFTPraise II then no further registration is required.

Register



Registering SOFTPraise Deluxe II is easy and safe. To do so select the "Help" drop down menu from the main screen and select the "Register" option, as shown above. After "Register" is selected a form similar to the one shown below will appear. In this form you must now enter a User Name into the "User" field. This can be your name or perhaps your organization's name. For example you might enter "JOHN SMITH", or "WESTSIDE CHURCH OF CHRIST" into this field. While you are doing this the software will automatically generate a unique "Code to send" similar to "161840413J1FT816". This "Code to send" is completely unique to the computer which it is generated on. Your "Key code" will also be unique to your computer. Which means that, after you receive it, your "Key code" will only work on the computer which generated your "Code to send". So be sure that the computer which you are using to register is the one that you are planning on using for your copy of SOFTPraise Deluxe II.

After determining your "User Name" and generating your "Code to Send", you now have three options to obtain your unique "Key code".

To register by web simply go to the SOFTPraise Deluxe II Registration web page, and select the "Register and obtain your Key Code here" option. You now need to provide all of the requested information to obtain your "Key code". Please be sure to include your "User Name" and "Code to Send" exactly as it appears in your SOFTPraise Deluxe II register box. After the form is complete and you have selected the "Submit Form" button you will receive an e-mail containing your Key code usually within one business day.

To register by e-mail you may send a e-mail to softpraise@softpraise.com with the subject "SOFTPraise Deluxe II Registration". You need to be sure and include your User Name, Code to Send, Contact Name, Organization Name, Contact Phone #, Contact E-mail, Product Name, Purchase Date, Version Number, and your Operating System in the e-mail. Be sure that the "User Name" and "Code to Send" which you include exactly match what is shown in your SOFTPraise Deluxe II register box.
To assist with this you may also select the "Save Text File" option in the register box, which will give you the option of where on your computer you would like to save a text file containing your "User Name" and your "Code to Send". You may then send this file as an attachment to your e-mail as long as the body of the e-mail contains the other fields, or you may edit the text file by adding all of the other information and then send it as an attachment.

To register by fax you may send a fax to (413) 280-2115. You need to be sure and include your User Name, Code to Send, Contact Name, Organization Name, Contact Phone #, Contact E-mail, Product Name, Purchase Date, Version Number, and your Operating System in the fax. Be sure that the "User Name" and "Code to Send" which you include exactly match what is shown in your SOFTPraise Deluxe II register box.
To assist with this you may also select the "Save Text File" option in the register box, which will give you the option of where on your computer you would like to save a text file containing your "User Name" and your "Code to Send". You may then edit this file by adding all of the other required fields, then when everything is complete you may print this document and fax it.

After you have received your Key Code you now need to enter it into the SOFTPraise Deluxe II Registration box. You need to again go to the "Help" drop down menu and select "Registration". Here you need to enter your "User Name" exactly as you entered it before, and then enter the "Key Code" exactly as you received it. After you select the "Register Now" button, you will now have unlimited access to all of the features of SOFTPraise Deluxe II.

1. The most common is that the computer you are attempting to install or update to SOFTPraise Deluxe II has or had a previous version installed on it. If so SOFTPraise Deluxe automatically checks for any previous installations first and does not re-install automatically and allows you to make a decision if you wish to install our upgrade to a later version.

In either case you can follow the directions below to install or upgrade your SOFTPraise Deluxe II software.

With your Windows Explore option go to your drive that contains the CD with the SOFTPraise Deluxe II software. You will find a program there named "Install.exe" double click on this file and follow / answer the SOFTPraise Deluxe II installation prompts as they appear.

The following screen shot is similar to what you will see when you Explore your CD drive, however your drive letter may be different.

We all know that there has only ever been one perfect person and we don't claim to be even close. We have attempted to do the best job we were able with SOFTPraise Deluxe, however we are simple humans and like all humans we are not infallible. We pledge to you that we will do our best to resolve any errors in the best and fastest method we are able to do so. This includes informing SOFTPraise Deluxe users of any errors we have been able to identify. Where possible we will provide you with a recommended "temporary "work around" we refer to as TWA. We will post patches on this site as they are developed. Please bear with us as we work with you through this ongoing endeavor.

Description:	Resulting:	TWA:	Posted:	Resolved:
When a presentation is created and you attempt to open another Presentation from the List Maker module you will receive a program error	Error 70 & 75	Open only a single Presentation at a time.	08/19/04	In process
Song # 031 Be still & know when selecting Single Stanza, Shaped Notes	The last verse is missing in the Shaped Note image index.	Choose the Round, Single Stanza version of Song # 031	08/19/04	In process
Song #539 Higher Ground when selecting Single Stanza, Shaped Notes	The last verse is missing in the Shaped Note image index.	Choose the Round, Single Stanza version of Song # 539	08/19/04	In process
Song #364 Come share the Lord when selecting Single Stanza Shaped Notes	Complete song is missing	Choose the Round, Single Stanza version of Song # 364	08/19/04	In process
Dynamic add song window in presentation module only displays song # and not the song title when Song Title listing is sorted by Alphabet in the main song selection window, when you attempt to add a song on the fly in the presentation module.	Song window only displays song # and not the song title	Change the Title Listing to sort Numerically	08/19/04	In process